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Support: 844-776-3069

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Technical Support

A list of commonly asked support questions is below. Please select your support question from the dropdown menu below.

 

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

Please click here to obtain a temporary password sent to your e-mail address. You may reset the password when you receive that e-mail.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

First, please check your “spam” or “junk” folder to ensure your e-mail system did not accidentally identify us as an unsafe sender. If you find the e-mail there, please make sure to identify e-mail from checkfreightbroker.com as “always a safe sender.”

If you still cannot locate the link in your inbox or your spam folder, or, if the activation link did not work properly click on the “Support" button and submit a ticket which will be handled by our Tech Support team as soon as possible.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

After logging in, you will be on the page we call the “dashboard”. From the dashboard, click on the big blue button that says, “Search for Loads”.

For a very BROAD SEARCH, you may simply enter the state. Results for all loads originating in that state will appear. The default display sorts the search results from newest posted loads to the oldest loads.
You may sort the results any way you wish using the “Sort By” drop-down menu above your search results. You may sort by variables such as origin, destination, date posted, pick-up date, etc.

To narrow your search results, you may enter the origin city and state OR zip code. You may expand or reduce the “radius” (the distance you are willing to travel to pick up a load). The wider the radius, the more loads that will appear. The narrower the radius, the fewer loads that will appear. The maximum radius is 500 miles. The minimum radius is 25 miles.

If you have attempted a load search and cannot find any available loads, it is possible that no loads are posted within the radius of your search. Please note that the “default” radius may be set too narrow (like “200 miles”). You may expand that radius manually and the wider the radius you select, the greater the chance you will see the loads you are seeking. We have posted over 75 million loads, so continue searching throughout the day as loads are posted in real time 24/7.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

If you received an e-mail notifying you that your account has been suspended, please visit FreeFreightSearch.com, click on the “Support" button and submit a ticket and submit a ticket which will be handled by our Tech Support team. We can correct the issue in minutes.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

Most major Internet load boards depend on truckers like you to pay up to thousands of dollars per year to access their sites and their services.

Free Freight Search is 100% advertiser supported, so we charge you NOTHING. Our advertisers purchase the advertisements on this site so we never have to charge you, our member, a penny. That’s our promise.

Access to all our valuable features is 100% free. FFS posts millions of loads and provides more unique, valuable, and 100% FREE features than any other load board or freight matching site.

Our freight broker credit reports are updated daily based on our strategic partners’ first-hand collection experiences with tens of thousands of freight brokers spanning over 20 years.

Interested in comparing load boards, their costs, and features? Please see the comparison chart on www.CompareLoadBoards.Com

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

Load Match Notifications are real-time electronic alerts sent by the site to you whenever a posted load matches the location of one of your posted trucks. Load match notification is considered a “premium feature” that you pay extra for on some sites. Not on Free Freight Search. To get the most out of this valuable feature, make sure you always post the location of your available trucks!

Want to compare the features and costs of the world’s leading load boards? Please visit www.CompareLoadBoards.com.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

Although we have posted over 40 million loads, it is possible that no load are posted within a very small radius of your search. Please note that the “default” radius may be set too narrow (like “200 miles”). You may expand that radius manually and the wider the radius you select, the greater the chance you will see the loads you are seeking. Continue searching throughout the day as loads are posted in real time 24/7.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

A PLATINUM BROKER is a freight broker who is able to provide fuel advances and quick pay to its motor carriers and owner operators.

PLATINUM BROKERS display the Platinum Broker seal on their FFS Credit Report indicating that their loads are covered by the exclusive FFS Platinum Broker Payment Guarantee.

Please click on the “Platinum Broker Guarantee” button on the navigation menu for details of this program.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

Yes. You may filter your search and the results for the type of load you are searching for (TL, LTL, Hotshot, etc.)

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

When a broker logs in and presses on the “Post Loads” button on the dashboard, he or she will three choices: “Post Loads” (single loads); “Upload Loads” (.csv spreadsheet); and “Import Loads” (through Aljex or McLeod TMS).

Click on the “Upload Loads” button. Follow the instructions to upload multiple loads. Brokers can download the .csv template for the required fields.

Here’s the answer to your support question. If you require additional assistance, please submit the form below. Thank you.

Please fill out the form on the SUPPORT page. You will receive a response to your question.



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